vCenter Server Appliance 6.7 startup failed after reboot

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SystemMen - vCenter Server Appliance 6.7 startup failed after reboot. I have encountered this error today. If you also encounter the error of not being able to run VCSA after rebooting it, hopefully this article is helpful for you.

Operating environment

I use a Dell R620 physical server and install VMware ESXi 6.7U3.

Next, I used a Windows 7 Pro virtual machine to install vCenter Server Appliance 6.7 version 6.7.0.42000. The vCenter domain I use is the default, @vsphere.local.

Everything went well, I was able to login and use vCenter successfully after it was installed.

But after a day, I needed to reboot vCenter and the problem occurred. I cannot run vCenter service.

Error description

I have logged into vCenter Appliance Management, the usual url is https://ip-vcenter:5480. I enabled SSH and made ssh into the vCenter virtual machine.

vcenter-server-appliance-6-7-startup-failed-after-reboot vCenter Server Appliance 6.7 startup failed after reboot
vCenter Server Appliance 6.7 startup failed after reboot.

When I checked the status of services, the result was as follows.

root@photon-machine [ ~ ]# service-control --status
Stopped:
 pschealth vmcam vmware-content-library vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-perfcharts vmware-pod vmware-rbd-watchdog vmware-sca vmware-sps vmware-updatemgr vmware-vapi-endpoint vmware-vcha vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsan-dps
Running:
 applmgmt lwsmd vmafdd vmcad vmdird vmdnsd vmonapi vmware-analytics vmware-certificatemanagement vmware-cis-license vmware-cm vmware-eam vmware-postgres-archiver vmware-rhttpproxy vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-topologysvc vmware-vmon vmware-vpostgres vsphere-client vsphere-ui

Next, I tried to start the service vpxd, and the following error occurred.

root@photon-machine [ ~ ]# service-control --start vpxd
Operation not cancellable. Please wait for it to finish...
Performing start operation on service vpxd...
Error executing start on service vpxd. Details {
    "resolution": null,
    "detail": [
        {
            "localized": "An error occurred while starting service 'vpxd'",
            "args": [
                "vpxd"
            ],
            "translatable": "An error occurred while starting service '%(0)s'",
            "id": "install.ciscommon.service.failstart"
        }
    ],
    "problemId": null,
    "componentKey": null
}
Service-control failed. Error: {
    "resolution": null,
    "detail": [
        {
            "localized": "An error occurred while starting service 'vpxd'",
            "args": [
                "vpxd"
            ],
            "translatable": "An error occurred while starting service '%(0)s'",
            "id": "install.ciscommon.service.failstart"
        }
    ],
    "problemId": null,
    "componentKey": null
}

I have tried stopping all services with the below command.

root@photon-machine [ ~ ]# service-control --stop --all

And then start all services.

root@photon-machine [ ~ ]# service-control --start --all

But the following error continues to appear.

root@photon-machine [ ~ ]# service-control --start all
Operation not cancellable. Please wait for it to finish...
Service-control failed. Error: {
    "detail": [
        {
            "id": "install.ciscommon.service.notfound",
            "translatable": "Unable to locate service '%(0)s'",
            "args": [
                "all"
            ],
            "localized": "Unable to locate service 'all'"
        }
    ],
    "componentKey": null,
    "problemId": null,
    "resolution": {
        "id": "install.ciscommon.cmlookup.resolution",
        "translatable": "Please refer to component manager documentation to troubleshoot.",
        "localized": "Please refer to component manager documentation to troubleshoot."
    }
}

And important services remain in the Stopped state.

Cause of VCSA 6.7 error is not running

After a few hours of searching and reading on the forums. I realized that the vCenter virtual machine could not find the domain @vsphere.local.

This is because at the beginning of the installation, I didn’t have a DNS server and I thought that using the default domain, the vCenter virtual machine would automatically set up and there was no problem. But I was wrong.

I checked the file /etc/hosts.

root@photon-machine [ ~ ]# cat /etc/hosts
# Begin /etc/hosts (network card version)

127.0.0.1   localhost.localdomain
127.0.0.1	localhost
127.0.0.1	photon-machine
# End /etc/hosts (network card version)

And try to ping the vsphere.local domain on the vCenter virtual machine. The result is unable to ping the domain.

How to fix VCSA 6.7 error not running

Once you’ve found clues that can cause problems. I tried declaring the domain in the hosts file of the vCenter virtual machine.

root@photon-machine [ ~ ]# cat /etc/hosts
# Begin /etc/hosts (network card version)

127.0.0.1   localhost.localdomain
127.0.0.1	localhost
127.0.0.1	photon-machine
# End /etc/hosts (network card version)
192.168.1.254	vsphere.local

And then try to start the whole service.

root@photon-machine [ ~ ]# service-control --start --all
Operation not cancellable. Please wait for it to finish...
Performing start operation on service lwsmd...
Successfully started service lwsmd
Performing start operation on service vmafdd...
Successfully started service vmafdd
Performing start operation on service vmdird...
Successfully started service vmdird
Performing start operation on service vmcad...
Successfully started service vmcad
Performing start operation on service vmware-sts-idmd...
Successfully started service vmware-sts-idmd
Performing start operation on service vmware-stsd...
Successfully started service vmware-stsd
Performing start operation on service vmdnsd...
Successfully started service vmdnsd
Performing start operation on profile: ALL...
Successfully started service vmware-vmon
Successfully started profile: ALL.
Performing start operation on service vmware-pod...
Successfully started service vmware-pod

And the result was successful, so happy. I have lost almost 1 day for this error.

Conclusion

With this article, I hope that what I have experienced and handled successfully can help you. At least, you won’t have to spend 1-2 days to solve the problem.

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